Terms of Service

Ghost BI is a B2B SaaS product intelligence platform that enables customers to transform product metadata into private, schema-constrained intelligence APIs. The Service provides:

• AI-powered API endpoint generation from product data
• Dashboard-based configuration and management
• Analytics and intelligence output via generated APIs
• Integration capabilities with third-party systems

To use the Service, you must create an account. Ghost BI offers a free tier as well as paid Subscription plans with additional features and higher limits.

• Each Subscription entitles you to one (1) account. Sharing account credentials with unauthorized users is prohibited.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You must provide accurate, current, and complete registration information and keep it updated.
• You must be at least 18 years of age and have the legal capacity to enter into these Terms.
• You must notify us immediately at support@ghostbi.com of any unauthorized use of your account.

The Service is available under the following pricing tiers:

• Fees are billed in advance on a monthly or annual basis, depending on the billing cycle selected.
• All fees are non-refundable except as expressly set forth in the Service Level Agreement.
• We reserve the right to change pricing with thirty (30) days' prior notice. Price changes take effect at the start of the next billing cycle.
• Failure to pay may result in suspension or termination of your account.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service to violate any applicable law, regulation, or third-party rights
• Attempt to gain unauthorized access to any part of the Service, other accounts, or related systems
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from the Service
• Use the Service to transmit malware, viruses, or other harmful code
• Resell, sublicense, or redistribute the Service without written authorization
• Interfere with or disrupt the integrity or performance of the Service
• Upload data that you do not have the right to process or that violates third-party intellectual property rights
• Use the Service to engage in competitive analysis, benchmarking, or to build a competing product

Violation of this policy may result in immediate suspension or termination of your account without refund.

The Service may integrate with or connect to third-party applications, services, and systems ("Third-Party Services"). You acknowledge and agree that:

• You are solely responsible for your use of Third-Party Services and for ensuring that your integrations comply with the terms and conditions of those services.
• Ghost BI does not warrant the availability, accuracy, or reliability of any Third-Party Service.
• Ghost BI is not liable for any loss or damage arising from your use of Third-Party Services in connection with the Service.
• You are responsible for the configuration, maintenance, and security of your own systems that interact with the Service.

The Service utilizes third-party AI providers to process Customer Data and generate Intelligence Output. By using the Service, you acknowledge and agree that:

• Customer Data may be transmitted to and processed by third-party AI providers as necessary to deliver the Service.
• We implement commercially reasonable security measures to protect Customer Data during transmission and processing.
• Intelligence Output is generated algorithmically and may contain errors, inaccuracies, or biases. You are responsible for validating all outputs before relying on them.
• We do not use Customer Data to train AI models or for any purpose other than providing the Service to you.
• Third-party AI providers are subject to their own terms and privacy policies, which may be updated from time to time.

Our IP: The Service, including all software, algorithms, interfaces, documentation, trademarks, and trade secrets, is and remains the exclusive property of Ghost BI. These Terms do not grant you any ownership rights in the Service.

Your Data: You retain all rights to your Customer Data. By using the Service, you grant Ghost BI a limited, non-exclusive license to use, process, and transmit Customer Data solely as necessary to provide the Service.

Intelligence Output: You own the Intelligence Output generated from your Customer Data, subject to any limitations of the underlying AI technology. Ghost BI retains no ownership interest in your Intelligence Output.

Feedback: If you provide suggestions, feature requests, or other feedback about the Service, we may use it without obligation or compensation to you.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GHOST BI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Either party may terminate these Terms as follows:

• By You: You may cancel your Subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing cycle. No prorated refunds will be issued.
• By Us (for cause): We may suspend or terminate your account immediately if you breach these Terms, violate the Acceptable Use Policy, or fail to pay fees when due.
• By Us (for convenience): We may terminate your account with thirty (30) days' written notice. In such cases, we will provide a prorated refund for any prepaid, unused fees.

Upon termination, your right to access the Service ceases immediately. We will make your Customer Data available for export for thirty (30) days following termination, after which it may be permanently deleted.

Informal Resolution: Before initiating any formal dispute proceeding, you agree to first contact us at support@ghostbi.com and attempt to resolve the dispute informally for at least thirty (30) days.

Binding Arbitration: For disputes involving claims of fifty thousand dollars ($50,000) or less, you and Ghost BI agree to resolve the dispute through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver: You agree that any arbitration or legal proceeding shall be conducted on an individual basis and not as a class, consolidated, or representative action.

Exceptions: Claims for injunctive relief, intellectual property infringement, or disputes exceeding $50,000 are not subject to binding arbitration and may be brought in court.

We reserve the right to modify these Terms at any time. We will provide at least thirty (30) days' notice of material changes via email to the address associated with your account or through a prominent notice within the Service.

Your continued use of the Service after the effective date of any modification constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue use of the Service before the changes take effect.

• Entire Agreement: These Terms, together with the SLA and any Order Form, constitute the entire agreement between you and Ghost BI.
• Severability: If any provision is found to be unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure to enforce any provision shall not constitute a waiver of that provision.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: Neither party shall be liable for failures or delays caused by circumstances beyond its reasonable control.
• Notices: All notices shall be sent to support@ghostbi.com or to the email address on file for your account.