Refund Policy

1. Overview

This Refund Policy outlines the terms under which Ghost BI ("we," "us," or "our") will process refunds for paid subscriptions to our product intelligence platform.

2. Free Tier

The Free tier does not require any payment. No refund applies to Free tier usage.

3. Paid Subscriptions

Paid subscriptions (Starter, Growth, Professional) are billed on a recurring basis (monthly or annually). The following refund terms apply:

• Monthly plans: You may cancel at any time. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for the remaining days in a billing cycle.
• Annual plans: You may cancel at any time. Cancellation takes effect at the end of the current annual billing period. Refunds for unused months are available within the first 30 days of the annual subscription at a prorated rate.

4. Refund Eligibility

Refunds may be granted in the following circumstances:

• Duplicate charges: If you were charged more than once for the same billing period, we will refund the duplicate amount.
• Service unavailability: If the service experienced significant downtime (as defined in our SLA) during your billing period, you may be eligible for a prorated credit or refund.
• Billing errors: If you were charged after canceling your subscription, we will refund the erroneous charge.
• First-time subscribers: New subscribers may request a full refund within 14 days of their first paid subscription if the service does not meet their expectations.

5. Non-Refundable Items

The following are not eligible for refunds:

• Overage charges for API calls exceeding your plan quota
• Partial billing periods after voluntary cancellation (except annual plans within 30 days)
• Charges incurred due to unauthorized access to your account
• Subscriptions cancelled after the refund eligibility window

6. How to Request a Refund

To request a refund, please:

1. Email billing@ghostbi.com with the subject line "Refund Request"
2. Include your account email address and the billing period in question
3. Describe the reason for the refund request

We aim to process all refund requests within 5-10 business days. Approved refunds will be credited to your original payment method.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks result in additional fees and may lead to account suspension. We are committed to resolving billing disputes promptly and fairly.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes are posted constitutes acceptance of the revised policy.

9. Contact

For billing questions or refund requests, contact us at billing@ghostbi.com.